The impact of shrinkflation on consumer wallets is evident in South Africa with consumers unstable levels of debt, but some retailers are finding ways to offer value to their customers. Picture: Dimpho Maja/ Independent Newspapers.
South African consumers may be getting less bang for their buck as ‘shrinkflation’ takes hold, with fewer items in their shopping baskets despite paying the same prices.
This phenomenon, where prices remain steady, but the quantity or quality of products decreases, has been felt globally.
The University of Birmingham Business School found that 70% of British consumers noticed shrinkflation in products like chocolate, chips, biscuits, and snack bars.
The impact of shrinkflation on consumer wallets is evident in South Africa with consumers unstable levels of debt. Some retailers are finding ways to offer value to their customers.
According to Makro's recent research, conducted in July, most customers purchased at least 20 items for a basket of R1000, with a focus on essential items like snacks, pantry staples, and cleaning supplies.
From this, the retailer concludes that consumers are shopping for household essentials and snacks in bigger packs, to save on these items overall.
Interestingly, this research was conducted over the cold front weekend, which coincided with "Mampara week" - the last week of the month before payday, when shoppers tend to stock up on essentials to make it through to their next salary.
This highlights another key trend, where customers are seeking value to help them navigate financially challenging times.
A closer look at the shopping baskets reveals some interesting trends. Many customers are purchasing a mix of essentials like dishwashing liquid, pantry staples, along with an occasional treat.
Notably, even when buying bigger-ticket items like an appliance, shoppers often add a snack to their basket.
"This trend shows that our customers are seeking convenience and value in their shopping experience. They're prioritising essentials, but still making room for an occasional treat for their family and, at Makro, we’re committed to helping them achieve that balance,” Katherine Madley, Vice President of Group Marketing, at Massmart said.
Spend and Win with Makro
Makro has been the retailer of choice for the cheapest grocery basket for over a year, thanks to competitive pricing on essential items.
“To celebrate our birthday month, we're giving customers an exciting opportunity to win a trip for two to the Rio Carnival 2025 when our shoppers spend R1 000 or more at Makro. Entering is as simple as spending, to ensure our shoppers are getting convenience and winning while doing their usual, monthly shopping,” Madley added.
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