How to manage your medical expenses — Bonitas

Bonitas Medical Fund principal officer, Lee Callakoppen. Picture: Supplied

Bonitas Medical Fund principal officer, Lee Callakoppen. Picture: Supplied

Published Feb 7, 2024


Durban — It is a new year and some medical aid members are hoping to make their medical aid benefits stretch for the whole year.

Bonitas Medical Fund principal officer Lee Callakoppen said: “As you begin 2024 with a clean slate in terms of medical aid benefits, it’s a good time to look at ways to manage medical expenses.”

Callakoppen provides 10 ways how one can manage their medical expenses:

1. Designated Service Providers (DSPs) and networks: Health care costs in South Africa are generally unregulated which means providers are free to charge any tariff.

“Using DSPs and hospital networks means that favourable tariffs for members have been negotiated. Using networks also means you can reduce or eliminate co-payments,” Callakoppen explained.

2. Tariffs and rates of payments: The scheme rate is the amount a scheme will pay for specific treatments and procedures. However, 100% of the scheme rate does not necessarily mean 100% of the account will be paid.

He advised members to ask for a quote from their practitioner and/or hospital ahead of any procedure. If there is a major discrepancy, try and negotiate an adjusted fee.

3. The value-added benefits: Members should make use of the free wellness screening and testing offered by their medical aid. There has been an intensified drive to detect, prevent or manage various chronic conditions as well as vaccinate against potential diseases and conditions.

“After completing an online wellness questionnaire or a wellness screening, you can access the ‘Benefit Booster’ providing access of up to R5 000 in additional funds to use for out-of-hospital expenses,” Callakoppen said.

He said the Bonitas ‘Be Better Benefit’ includes an annual wellness screening, per beneficiary, to check blood pressure, blood glucose, BMI and cholesterol. It’s about being on the right path to good health and wellness. Other benefits include flu vaccines, HIV tests, lipograms, mammograms, prostate screening, pap smears, pneumococcal vaccines, whooping cough boosters, HPV vaccines, stool tests for colon cancer, dental fissure sealants, online hearing screenings and contraceptives.

4. Ask your pharmacists: Members should ask their pharmacists for over-the-counter medications for less serious illnesses. Pharmacists can provide sound medical advice about problems like rashes, colds or illnesses that are not severe. Also, use generic medications where possible. A generic’s active ingredient or drug content is identical but is between 30% and 80% cheaper.

5. Managed Care: The prevalence of non-communicable diseases (NCDs) has been increasing year-on-year, so have mental health issues, which is a risk factor for NCDs and vice versa. For this reason, it is important to make full use of the care programmes your medical aid offers.

“At Bonitas we offer support for NCDs through a range of care programmes including audiology, HIV/AIDS, cancer, diabetes, mental health, back and neck, hip and knee replacements as well as hospital-at-home,” Callakoppen said.

6. Remember to pre-authorise: Pre-authorisation is required for all hospital admissions, out-of-hospital screenings and procedures. Always ask if there are any co-payments or sub-limits that will apply and how to avoid these. For planned procedures, make sure you use a DSP or check whether the procedure can be in the doctor’s rooms or a day clinic.

7. Be aware of consulting after-hours: Be careful about using after-hours consultations or emergency rooms unless it is necessary. In a bona fide medical emergency, one has no choice and this usually results in admission to hospital.

8. Manage your chronic medicine correctly: The golden rule for chronic illness benefits is to try to use the medication on the scheme’s formulary and to obtain this from a specified pharmacy, either on the network or a DSP.

9. Prescribed Minimum Benefits (PMBs): Make sure you understand what is covered under PMBs and use a DSP to ensure that claims are paid from risk, not from your medical savings account.

10. Gap Cover: Gap Cover is designed to cover the difference or part of the difference between what the medical scheme pays and the service provider charges for in-hospital procedures/treatment and specified outpatient procedures.

Ensuring you “work smarter” with the benefits and medical expenses during the year, is a win-win situation for your health and pocket.

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