Romans Pizza says it will "leave no box unturned" to ensure that its high standards are upheld.
The company was responding to a now viral video showing a staffer cleaning a previously used pizza box. It is alleged that used pizza boxes are cleaned and used for other orders.
In the clip, the female staffer can be scene using a cloth to clean the clearly-oil marked box.
CEO Roman's Pizza, John Nicolakakis, said it is addressing the concerns raised by the video, filed at a franchised branch at Daveyton's Mayfield Square Shopping Centre.
Haibo guys Romans Pizza is trying to kill us, they clean used boxes and sell with them again 🤮🤮🤮 pic.twitter.com/Cdhdbyr7S0
— Dr Chauke 📝 (@_BlackZA) September 12, 2024
"We want to assure our valued customers and the public that this is not a practice within our brand. At Roman's Pizza, we take pride in our customer service and adhere to strict operational protocols to ensure the quality and safety of our products,“ he said.
“We have a zero-tolerance policy towards any behaviour that compromises our brand, products, procedures, and hygiene standards. The actions of the employees in the video do not reflect the standard practices of our organisation.”
Nicolakakis said they are taking the matter very seriously.
“We are taking this matter extremely seriously and have launched a thorough investigation into the incident. We will leave no box unturned to ensure that our high standards are upheld. Our customers' trust and loyalty are paramount to us, and we are deeply disturbed by this incident,” he said.
“We want to assure our customers that we are investigating this matter thoroughly and will take swift action to address any non-compliance with our standards.”
The incident comes just days after IOL reported about a woman who found pieces of a rat in her SASKO Low GI Seeded Whole Wheat brown bread.
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