Safer travel: eThekwini installs CCTV cameras on People Mover bus fleet

The eThekwini Municipality has begun installing closed-circuit television (CCTV) cameras across its People Mover bus fleet, as part of broader efforts to enhance passenger safety and strengthen public transport security.

According to the municipality, the initiative forms part of “ongoing efforts to strengthen passenger safety, improve security monitoring and support efficient public transport operations.”

The CCTV cameras have been installed inside the buses and are designed to monitor both passenger areas and the external environment.

However, the municipality has clarified that “no cameras have been installed at bus stops or other transport facilities under this project.”

The system enables “real-time monitoring, supporting incident management, operational oversight and investigations relating to safety, security or service delivery.”

In addition, officials say the visible presence of cameras is expected to discourage misconduct, noting that it “also serves as a deterrent to criminal or unsafe behaviour, helping create a safer and more reliable travel experience.”

The municipality has also emphasised that the rollout complies with privacy legislation. “In line with the Protection of Personal Information (POPIA) Act, the Municipality hereby wishes to inform all passengers that video recording is in operation when boarding People Mover buses.”

Passengers are being notified through onboard notices, with the City confirming that “clear signage has also been placed onboard to notify passengers that they may be recorded when using the service.”

Footage collected through the system will be handled under strict controls. The municipality states that “all footage is managed lawfully, securely and strictly for purposes relating to safety, security and operational management,” adding that “access is limited to authorised personnel, and recordings are retained only for periods permitted by POPIA and municipal policies.”

Reaffirming its dual focus on safety and privacy, the City said it “remains committed to safeguarding the privacy and personal information of public transport users while implementing measures that enhance safety, accountability and service reliability.”

Residents are encouraged to continue using the service, with the municipality urging passengers to do so “with confidence, knowing that safety and privacy protection is in place.”

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