A Phoenix pensioner says she is relieve
Image: Willem Phungula
A Phoenix pensioner, who was facing a hefty municipal debt bill of R81 000, is breathing a sigh of relief after the bill was written off by the eThekwini Municipality after the intervention of a councillor.
The Mercury has previously reported on the issue of municipal billing issues which had left ratepayers frustrated and pleading for help. The municipality has however previously said the billing system remains accurate, reliable, and fully operational.
According to IFP councillor in eThekwini, Jonathan Annipen, 75-year-old pensioner Mariamma Naidoo was erroneously billed for municipal services due to estimated billing being used for an extended period.
He revealed that meter readings had not being taken at the property for more than 12 months. After Annipen intervened in her matter, the municipality wrote off the debt.
IFP councillor Jonathan Annipen assisted Mariamma Naidoo who was facing a municipal bill of R81 000.
Image: Supplied
Naidoo explained that she had made repeated attempts to engage with municipal staff and seek clarity on the charges, however she was unable to have the matter resolved and felt helpless.
Naidoo said: “I went from office to office and made so many calls, but nothing changed. The bill just kept growing. At my age, it was extremely stressful and frightening,” she said.
She added that she was grateful that Annipen had taken up the matter and resolved it.
“When I was told the debt was erased, I couldn’t believe it. Dr Annipen treated me with kindness and urgency. I am truly thankful,” Naidoo said.
Annipen said that the matter underscored the importance of councillors playing an active oversight and advocacy role, particularly for elderly and vulnerable residents.
“Municipal systems can be complex and intimidating, especially for senior citizens. Council policies are clear that residents must not be penalised for administrative or billing errors. Where incorrect charges exist, they must be corrected decisively,” he said.
He added that pensioners often suffer in silence, fearing disconnections or legal action over accounts they do not fully understand.
“No elderly resident should live in fear of losing essential services because of mistakes beyond their control. It is our duty as public representatives to intervene, ensure accountability, and protect the dignity of our communities,” Annipen said.
The councillor encouraged residents experiencing similar challenges to seek assistance early, noting that many disputes can be resolved when properly motivated and supported by policy.
The municipality has been approached for comment.
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